Terms & Conditions

By using this website and purchasing from us, you confirm that you are of legal smoking age in your jurisdiction and are legally permitted to buy and use nicotine products. We may request proof of age at any point, including before dispatch or upon delivery, and reserve the right to refuse or cancel any order where age cannot be verified.

You also confirm that the products are for your own personal use and not for resale to minors or any prohibited party.

To place certain orders you may need to create an account. You are responsible for keeping your login details confidential and for all activity that occurs under your account. Please provide accurate, current, and complete information and update it as needed.

We may suspend or close any account that we reasonably believe has been used for fraudulent, unlawful, or abusive activity.

We make every effort to display our products and their details, including colours and packaging, as accurately as possible. Actual products may vary slightly from images shown on the website.

All prices are listed in UAE Dirhams (AED) and include applicable taxes unless stated otherwise. Prices and product availability may change at any time without notice. In the event of an obvious pricing error, we reserve the right to cancel the affected order and refund any amount paid.

When you place an order, you are making an offer to purchase. An order confirmation email acknowledges that we have received your order, but it does not constitute acceptance. A binding contract is formed only when we dispatch the products to you.

We reserve the right to refuse or cancel any order, including where a product is out of stock, where we suspect fraud, where age cannot be verified, or where delivery is restricted in your location.

We accept the payment methods displayed at checkout, including major credit and debit cards and the options shown in our footer. All payments are processed securely through trusted third-party providers; we do not store your complete card details on our servers.

Where Cash on Delivery is offered, full payment must be made to the courier at the time of delivery. Orders will not be dispatched or released until payment is authorised or received in full.

We aim to dispatch and deliver orders within the timeframe shown at checkout. Free express shipping may apply to qualifying orders as advertised on the website. Delivery times are estimates and may be affected by factors outside our control, such as courier delays, customs, or weather.

Risk in the products passes to you on delivery. Please ensure someone of legal smoking age is available to receive the order, as the courier may request age verification before handing over the package.

For hygiene and safety reasons, consumable nicotine products that have been opened, used, or had their seal broken cannot be returned unless they are faulty or were sent in error.

You may request a return or replacement for items that are:

• Faulty, damaged, or defective on arrival
• Incorrect, where you received the wrong product
• Still sealed and unused, where eligible under our returns window

You may request to cancel an order before it has been dispatched by contacting us as soon as possible. Once an order has been dispatched, it can no longer be cancelled, but it may be eligible for return under the conditions set out above.

When using this website, you agree not to:

• Purchase products if you are under the legal smoking age
• Resell our products to minors or any prohibited party
• Provide false information or impersonate another person
• Use the website for any unlawful, fraudulent, or harmful purpose
• Attempt to gain unauthorised access, disrupt, or interfere with the website

All content on this website — including the TEREA PRO name, logo, text, graphics, product images, and page design — is owned by us or our licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or use any part of it for commercial purposes without our prior written permission.

Brand names and trademarks of third-party products sold on this website remain the property of their respective owners.

The website and its content are provided on an “as is” and “as available” basis. While we work to keep information accurate and the website running smoothly, we do not guarantee that it will always be available, uninterrupted, or error-free.

Genuine manufacturer warranties, where applicable to devices, apply according to the manufacturer’s own terms. Nothing in these Terms excludes any rights you have that cannot be excluded under applicable law.

To the maximum extent permitted by law, TEREA PRO shall not be liable for any indirect, incidental, or consequential loss arising from your use of the website or products. Our total liability for any claim relating to an order will not exceed the amount you paid for that order.

You use nicotine products at your own risk and are responsible for using them in accordance with the manufacturer’s instructions and applicable law.

You agree to indemnify and hold harmless TEREA PRO and its team from any claims, losses, or expenses arising out of your breach of these Terms, your misuse of the website, or your violation of any law or the rights of a third party.

Our website may contain links to third-party websites. These links are provided for convenience only. We do not control and are not responsible for the content, products, or privacy practices of those websites.

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the website after changes are posted means you accept the revised Terms.